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How you can manage your account with us

Generally, our accounts can be managed online, by phone or by post.
To find out how you can manage your account, check the account terms.
Managing accounts online and by phone
• You’ll need to be registered to manage your account online or by phone. If
you apply for an account online or by phone, we will register you at the same
time – or you can register by visiting our website. We’ll ask you to choose a
password and provide other security information. You can change your password
and other security information online or by calling us.
We aim to provide our online service 24/7, but there will be times when it is
unavailable. This might be when we need to carry out maintenance or upgrades,
or if we have technical problems, which interrupt the service. If there’s a
problem, we will do our best to fix the service as soon as possible.
We may withdraw or restrict the service if we need to do so to protect our
customers. If this happens, we will let you know as soon as possible, either
personally or by putting a message on our website. We may end all or part of
the service at any time by giving you reasonable notice.
We may introduce new ways of interacting with us, such as apps for smartphones
and tablets. They may have their own terms of use, which we’ll ask you to read
and accept before you start using them.
Managing accounts by post
If you manage an account by post, there will be forms to use. You can
download and print most of our forms from our website, or you can call us
and we’ll send you any form you need. You must provide all the details we ask
for on the form. If anything is missing, unclear or incorrect, we may not be
able to act on your instructions straight away, as we’ll need to contact you
for more information.
• If you send a cheque or banker’s draft to invest, please make it payable to
‘NS&I’. The cheque must be drawn on a personal UK bank or building society
account in your own name.

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