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If the interest rate for your account is fixed for a period of time, then no
interest rate changes will apply during that period. At the end of that period,
we may offer you the opportunity to renew your account for another fixed
term. If so, the interest rate may be different.
Paying money in
All deposits you make must be in pounds sterling and from a personal account
held in your name at a UK regulated bank or building society. If using a debit
card, this must be issued by a UK bank or building society and belong to an
account in your name. (‘UK bank’ means a payment services provider
authorised and/or regulated by the FCA.) The date of each deposit will be the
date we receive your cheque, card authorisation or bank transfer. We don’t
accept credit cards or money from non-UK financial institutions.
How long deposits take to clear
You can only take money out if you have enough cleared funds in your account.
An electronic transfer deposit received by 18:30 on a banking day will normally
clear no later than the next banking day. Debit card and cheque deposits
will clear no later than the seventh banking day after being received.
How we make payments to you
• When you make a withdrawal or receive a payment from us, we usually
pay the money into your nominated account.
Your nominated account
For each account you have with us, you will need to give us the sort code and
account number for a personal UK bank account or building society account in
your name. We refer to this as your ‘nominated account’.
If we don’t have your nominated account details, we may ask for them before
we pay you. Alternatively, we may pay you by warrant (like a cheque) which
we’ll send by post. In this case, we’ll treat the date of payment as the date on
the warrant.
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