Page 7 - 139728 GSB 11 2025 01_URJ1731 PROOF

General terms

Saving with NS&I

These general terms set out what you can expect of us, and what we need
you to do, so that everything runs smoothly when you save with NS&I.
Because the general terms aren’t specific to any particular account, some
sections may not apply to the account you have.
Please read the account terms in full to understand what does apply.

Becoming a customer and opening an account with NS&I
When you first apply to open an account with NS&I, you are asking to enter
into an agreement with us.
• We’ll need to confirm a few things before we accept your application.
Most importantly, we’re required by law to check your identity and address.
We may check your identity and address again at any time.
We normally use credit reference agencies to do this. If we do need documents
from you we’ll tell you what we need, and by when. If you need to send them
by post, you may want to use a registered mail service. We’re not responsible
if they’re lost or delayed.
Your agreement with us starts when we tell you that we’ve accepted your
application (unless we give you a different start date). We will treat the account
as being opened on the date we received your deposit – if it’s another date,
we’ll tell you. The agreement ends when you stop being our customer under
the terms of this agreement.
We accept most applications, but sometimes we reject an application, for
example if you haven’t provided all the information we need. If we reject your
application, we’ll refund your money.
If you are applying on behalf of someone else, you confirm that they agree for
you to do this and that you’ve shown them this agreement.
You are not eligible to open an account if you are an undischarged bankrupt or
don’t have legal capacity.

7

30/05/2025 09:21
3584537_Green Savings Bonds Key Features_GSB 11_2025 01_A5 PRINT.indd 7
3584537_Green Savings Bonds Key Features_GSB 11_2025 01_A5 PRINT.indd 7 30/05/2025 09:21